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Privacy policy

Key details

This website privacy policy describes how The Coconut Tree protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

We keep our privacy policy under regular review and we will place any updates on this web page. If you have any questions regarding this privacy policy, please email us on info@thecoconuttree.com.

How we collect information

We collect information about you when you voluntarily sign up to our mailing list or book a table with us.

Our web servers do automatically log the IP/Internet address of your computer. This information does not identify you personally and you remain anonymous.

Website usage information is collected using cookies (see more under the cookies section).

Calls to our restaurants or reservations team may be recorded for training and monitoring purposes.

Use of personal information

We process personal information collected via the website for the purposes of:

  • Providing information about products and services
  • Dealing with your enquiries and requests


We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent.


Your name and email address will be collected and added to our mailing list only if volunteered to us by you on the newsletter sign up form or if you check the opt-in box when booking a table with us. You have a right at any time to update your preferences and remove yourself from the mailing list – you can find details below.

Your email address is not passed on to third parties or shared with people outside of The Coconut Tree.

Opting-out of mailing lists

You can opt-out of our mailing list(s) the following ways:

Manage your preferences

Manage your preferences so you only receive emails you’re interested in by visiting your Preference Centre – a link can be found at the bottom of all marketing emails.

Opt-out of all mailing lists

There is an unsubscribe link at the bottom of all marketing emails, simply click the link and you will be unsubscribed from all mailing lists but your details will remain in our system.

Opt-out of all mailing lists and have your details deleted from our records

Please email info@thecoconuttree.com with the subject line: “Data Removal Request”. Please note this is a manual process so one of the team will be in touch with you once the request has been completed.


A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. This helps us tailor the site to your needs as well as improve the website in the future. Find out more about cookies on www.allaboutcookies.org.

You can delete/control cookies via your browser settings by following these instructions, however if you choose to block cookies then your browsing experience may be affected.

Access to your information

You have the right to see what personal data we hold about you. If you would like this information, please email us on info@thecoconuttree.com or write to us at: The Coconut Tree, 59 Saint Paul’s Road, Cheltenham, Gloucestershire, GL50 4JA.

Links to external sites

We may have links to other websites that are not managed by ourselves. We do not take responsibility for any information you share with these linked sites. This privacy statement covers The Coconut Tree website at the following address: www.thecoconut-tree.com